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Accessible legal tips, know-how and news for anyone with a complaint or legal issue from Stephen Gold, author of The Return of Breaking Law, the book

Monday 30 April 2018

That Waitrose Car Park (Again)

Oh dear, another blip at Waitrose, Richmond-upon-Thames. Long-suffering visitors to this blog will be aware that things have a habit of going wrong there, especially when it comes to the car park (see http://www.breakinglaw.co.uk/2018/04/waitrose-loses-power-or-how-i-hate-self.html). So here we go again. 


Sent: 26/04/2018 18:47

Subject: Richmond Car Park

This is a copy of the car park ticket issued to me today at your Richmond-upon-Thames branch. I can offer you two bananas for the price of one and a free coffee so long as you bring your own cup if you can tell me the time of issue. Because I can’t. Given your miserable record on car park horological issues at the branch, can I suggest that you ensure tickets are printed with the time of issue in characters which can be deciphered without the assistance of the strongest pair of specs known to man and a specialist in the art of guesswork?

I am
Stephen Gold

Waitrose Customer Service 
Customer Case Ref 04769862  

I have informed the branch management team of your comments who will be able to contact the car parking company to ensure that the tickets are issued correctly with visible time and date information.

I do appreciate you taking the time to alert us to this problem.

Kind regards, 

Carole Harman 
Customer Care
Case Ref 04769862