Trouble with a Christmas present, given or received? Take a look at my video posted on 11 December 2021. It should help. While you are at it, find out the latest service charge law, how to stop a development which is going to block your light and much, much more with my series of recent videos. You can access them through this blog. No catches. No charge. No increase to your fuel bills.
And a Happy and Healthy New Year. May you win all your legal disputes (if that's fair).