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Accessible legal tips, know-how and news for anyone with a complaint or legal issue from Stephen Gold, author of The Return of Breaking Law, the book

Monday 23 September 2019

Thomas Cook: section 75 claims

Sorry, if you are a Thomas Cook customer-victim. If you have lost out or are due to lose out, you may be able to take advantage of ATOL cover (if a package holiday),  travel insurance or 'charge card' protection where you used a debit card. Where that doesn't help or where it helps but does not cover all your losses and you paid by credit card rather than debit card, section section 75 of the Consumer Credit Act 1974 could come to your aid. For how this works, see http://www.breakinglaw.co.uk/2018/12/for-bbc-radio-5-live-listeners.html

If the credit card provider is liable, this liability would extend to the payment of compensation for  consequential losses which could include  any extra you have to pay out on rebooking another but comparable holiday ; compensation for a spoilt holiday; and out of pocket expenses.

Good luck.